/ Policies

Booking & Spa Policies

These policies help us give every guest a calm, on-time experience.

Key things to know

24 hours

notice to cancel or reschedule

Credit card

required to hold all appointments

15 minutes

late without contact = canceled

Gratuity

not included; 20%+ appreciated

Please give at least 24 hours' notice to cancel or reschedule. A credit card is required to reserve appointments.
Cancellations or reschedules with less than 24 hours' notice are charged 50% of the regular price per appointment.
No-shows are also charged 50% of the regular price.
If you are more than 15 minutes late without contacting us, your appointment is automatically canceled and charged a no-show fee.

Treatments end on time so the next guest can begin as scheduled. Late arrivals are charged the full price of the service.

Gratuity is not included in service prices. A gratuity of 20% or more is appreciated.

Gift cards are non-refundable and can't be redeemed for cash.

Guests 16 and older can book on their own.
Guests under 16 are welcome when accompanied by a parent or guardian, who must stay with them for the entire session.
Children under 14 who are not receiving services may not be in lounges, waiting areas or service areas.
Parents or guardians should arrange other care for children during appointments.

Our staff can't lift guests onto tables. If you need this help, please bring a personal care attendant.
Accessible restrooms are available.
Please let us know about any accessibility needs when you book.

Pets are not allowed in the building. Trained service animals are welcome.

If you're not satisfied with a service, please let us know within three days of your appointment.

We may refuse or stop service for behavior we consider inappropriate or disruptive.

Prices and services are subject to change at any time.